At Elena Holidays, our vision is to ensure that all customers travel safe and smoothly and with much pleasure. Thus, we request you to read and familiarize our terms and conditions prior to finalizing your reservation. Upon booking any service with Elena Holidays, you accept to observe these policies.
1️⃣ Booking Confirmation
As soon as you have made your choice in favor of Elena Holidays to book your holiday, we will deliver the relevant confirmation to you via email or WhatsApp, depending on the channel you selected. The booking becomes valid only if you pay partially or fully according to the signed plan. You lose the reservation in case you do not make the payment.
Whilst we endeavor to take your booking in the shortest period possible, they might take time owing to lack of availability. Thus, you should always make sure that you check your plan. In addition, the earlier you make your booking the higher is the possibility of getting the best hotels and services.
2️⃣ Payment Policy Elena Holidays Terms and Conditions
Elena Holidays asks to make advance payments on all their packages. At the time of booking, you would have to make a deposit and the rest of the fare before the travel begins. Although we accept various options of payment, confirmation occurs when our account receives the payment.
Elena Holidays will reserve the right to cancel your booking in case you pay it off. To prevent disappointments, we would request you to adhere to the payment plan that our team members will circulate.
3️⃣ Cancellation Policy
There are instances where plans are subjected to change. The cancellation terms are, however, well clarified in Elena Holidays Terms and Conditions:
- Tickets reduced 30 days prior to the travel receive 90 percent refund.
- Refund of 50 percent is given to cancellations, which are made 15-30 days prior to the venture.
- It does not provide any refund made during the cancellation with just 15 days before travelling.
- In case of any last moment cancellation, do inform us in written words.
Since there is a tendency to cancel hotel, car bookings, the existence of such policies provides a balance between the parties involved.
4️⃣ Changes & Modifications
We know that passengers might have attractions to switching their reservations. Thus, Elena Holidays gives an opportunity to make changes with availability and extra charges.
Yet you should make all alteration requests 7 days in advance of the trip. In addition, we cannot support last minute changes because of third party vendor constraints.
5️⃣ Hotel & Accommodation
Elena Holidays Terms and Conditions cover reserves of hotels according to availability when booking. Wecan never guarantee to provide the particular hotel of your choice but often will offer other hotels of the same grade of the same hotel group (i.e. in case a specific hotel booked is not available).
The upgrading of a room or any permission of any extra services possible can be charged. That is why it is preferable to tell us your personal preferences during booking itself.
6️⃣ Transportation
You will need transportation as an essential element of your journey. The Elena Holidays Terms and Conditions cover the following transport policies:
- The vehicles are availed according to package itinerary.
- Additional use of vehicle beyond the itinerary will include additional costs.
- Drivers are very strict with the government safety regulations as well as speed limits.
- In hilly regions air conditioning does not operate as to save the engine of the vehicle.
Besides, vehicle access may be restricted to sightseeing points. During such situations, you might have to walk or at your expense hire local government approved transport.
7️⃣ Force Majeure Conditions
There are times when certain situations may be out of the fault of any individual. Thus, the Elena Holidays Terms and Conditions do not cover any liability.
- Natural disasters
- Road closures
- Strikes
- Government restrictions
- Weather changes
In case of such conditions you are traveling through, then Elena Holidays will attempt to take care of you. Nevertheless, not all refunds or compensations can be offered.
8️⃣ Travel Insurance Elena Holidays Terms and Conditions
Even though Elena Holidays makes everything possible to be sure of your safety, something can happen. That is the reason why our strong advice is to buy a travel insurance prior to your journey. Travel insurance will provide cover in the event of a personal accident, illness and the loss of luggage among others. You can read more about Travel Insurance on Wikipedia to understand its benefits.
Insurance will ensure that you do not face financial loss, especially when Elena Holidays Terms and Conditions do not cover these personal risks.
9️⃣ Traveler Responsibilities
You are not alone in your responsibilities, though: as well as sorting out your bookings via Elena Holidays, there are a few things you should expect to do, too:
- Constantly bring authentic government identification during the trip.
- Be on time when making sightseeing.
- Admire local regulations, cultures and traditions.
- Protect personal stuff.
- Do not ask the driver to exceed the speed.
- Adhere to health recommendations in the recommendations of local authorities.
Both parties should do their job since this makes the experience more pleasant.
🔟 Elena Holidays Liability Disclaimer
The Elena Holidays Terms and Conditions clearly state that Elena Holidays services have a limited role and entail booking and coordination of services by other providers (hotels, cabs, activities, etc.). We are not, therefore, answerable, with reference to:
- Failure in services of third-party services.
- Cancellations or delays by other people.
- Accidents or other injuries which are not in our power.
Despite the carefulness we select our life mates, there are cases in which we get no chance to take prompt action.
Customer Support Elena Holidays Terms and Conditions
In Elena Holidays, the satisfaction of our customers is our primary concern. So in case of any queries or complaints in your trip, you may contact us at once at:
Phone: (7710101611)
📧 Email: info@elenaholiday.com
Website: www.elenaholiday.com
You can always seek the help of our team. The quicker you report to us, the quicker the problem is going to be solved.
Final Agreement Elena Holidays Terms and Conditions
By checking your booking with Elena Holidays, you ascertain that you will comply with all the above terms and conditions. Thus, do read everything thoroughly and then pay the last payment. You can also check our Shimla Manali Tour Packages before confirming your trip.
Wish you Happy trip to Elena Holidays. Wanting to make people happy, we are looking at the ways to enhance our services day by day!